CANCELLATION POLICY

I strive to provide a personalized, positive experience to all clients. When you book your appointment, the time is reserved exclusively for you. Should you need to cancel or reschedule your appointment. I ask that all clients: Cancel or reschedule your appointment at least 24 hours in advance so that your esthetician may have the opportunity to reschedule another client. 

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 ** If you are sick, feeling unwell, symptoms of COVID, waiting on COVID test results PLEASE RESCHEDULE or book at least 2 weeks out.**

 Purple Moon Esthetics  prides itself on high quality service, which includes on-time appointments and providing efficient, one-on one sessions and sanitation after EVERY client leaves the room.

Timing is everything : you don’t want to infringe upon another client's appointment.  

• Cancellations & reschedules that occur on the day of your appointment (or less than 24 hours to your appointment) will be charged a fee of 50% of the service(s) scheduled.  

• Clients that fail to show or miss the appointment will be charged a “No Show” fee, which is 100% of the original cost of the scheduled service(s).

 Late Arrivals- I understand that local and freeway traffic can get busy, the parking lot can get hectic, and life can happen. However, please know that if you arrive 5 minutes or more late to please contact the Me.  I will do my best to accommodate your appointment. However, you may be asked to reschedule and charged a fee of 50% if there is not enough time.  

 • Cancellation and “No Show” fees will be charged to the credit card on file. Once this charge is completed, you may then schedule a new appointment at Purple Moon Esthetics. If the card declines, a hold will be put on your profile in our system.  

• In the rare circumstance that clients have a history with 2  “no shows”,  they will no longer be able to book appointments at Purple Moon Esthetics.

  ALL FEES are required and must be paid before booking a new appointment.  By having a card on file and reading and understanding the policy, you are giving Purple Moon Esthetics permission to charge your card in the event of a late show, cancellation, and/or a no-show. By booking your service(s) you are agreeing to the information in this policy.  

Thank you for your understanding. I appreciate your business and time and trust you respect mine.